Overview Metrics

Overview metrics can give you a quick feel for the insights coming out of your product feedback.

1. Click on the top left of the navigation bar.
2. Select the Overview tab. 
3. Review the key metrics at the top of the page:

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Feedback 

• Feedback includes the individual conversations happening about your products across all channels (ex: an online review, a survey response, a support ticket).
• The sum of your feedback is equal to the total of these conversations that have been uploaded or integrated with your account.
• Click Feedback to drill into the verbatim feedback on the Review Feedback page

% Positive

• One piece of feedback can either be positive, negative, or both. We break feedback into positive and negative components, and analyze each piece individually.
• % positive = (total positive feedback) / (positive + negative feedback).
• Think of this metric like a report card grade for your feedback -- the closer you are to 100%, the better.

Negative Topics 

• Topics are the major themes that are coming up most frequently in your feedback.
• A topic is considered "negative" when its related feedback is less than 50% positive. 
• Note that Negative Topics will not calculate if sentiment filters are selected.

Channels

• Channels are the places that Loop listens for feedback about your products: online review sites, surveys, and file uploads.
• Click Channels to drill into the individual channels on the Manage Feedback page

Actions

• Actions are strategic initiatives to address trends in feedback for specific topics.
• Actions include all active and inactive actions that existed in the time period selected.
• Click Actions to drill into the corresponding actions on the Action Plan page