In addition to automatically tagging raw textual feedback with trends and themes, LoopVOC brings in metadata from places like Salesforce for even deeper analysis. Analyze product gaps by MRR impact and customer type. Identify common issues experienced by different personas across the customer lifecycle. Get the context you need to create targeted solutions, and take action by closing the loop directly with customers.
- Visit https://app.loopvoc.com/account/manage-data-fields or click Manage Data Fields in the navigation overlay.
- Click Add a field under Custom Fields to set up a new attribute that can be used to label feedback with additional context.
- Create the field values that should apply to the cust field. For example, if business size is the name of the custom field, your filed values might be small, medium, and large.
- When you integrate data to bring into LoopVOC, field values will be created automatically.