Using Loop

Add and manage feedback integrations

• Integrate your feedback data in Loop
• Integrate feedback with API Keys
• Integrate Zapier to Analyze Customer Feedback in LoopVOC
• Integrate your Salesforce data
• Integrate your Zendesk data
• Collect feedback from online reviews

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Analyze feedback trends

• Overview Metrics
• Feedback by Topic
• Topic Impact Score
• Feedback by Channel
• Feedback Over Time
• Feedback by Keyword

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Review and manage feedback

• Review feedback and Search for Keywords
• Tag Feedback
• Edit Custom Field Values on Feedback
• Manage Custom Fields
• Manage Topics

Track actions to address feedback trends

• Create actions
• Review action plan
• Manage actions
• Analyze action impact